5 POS tips for the silly season

With the hectic holiday season almost upon us, it’s time to prepare your Point of Sale for the Christmas rush. To make sure your POS system is set-up for success ahead of time, our team has put together 5 ways for you to maximise holiday cheer and avoid disappointments or downtime.

1. Create a Custom Holiday Message
Chris Rushton, Workshop and Support Technician and the newest member of the Triniteq support team, reminded us of a little-used function that can provide an additional way to communicate with your customers.

“An easy way to provide some holiday cheer and best wishes to your customers at your POS is to set up a Christmas or holiday message to add to your receipt. You could use this function to create a special message or promote your holiday specials like ‘Don’t forget to try our popular smokey ribs next time!’. It’s easy to do, just enter your custom message into the receipt area on your POS touch screen.” 

2. Get Menu Changes Programmed Early

Matthew Bartels, POS Support & Installation Technician, mentioned that customers sometimes forget about the programming of their Christmas menus or general holiday menu changes until the last minute.

“We are coming up to the busiest time of the year and if customers need a customised menu or changes made to their current menu in their Point of Sale, customers need to get in touch with us as early as possible to make sure we can get the programming done in time.” 

3. Set-Up Your Surcharges
Aaron Oliver, Triniteq's Business Developer, wanted to remind customers about setting-up their public holiday surcharges early.

“If venues are open over the public holidays, they are most likely paying their staff holiday rates, so it’s important that their surcharges are set up correctly to help offset these costs. Although not hard to do, many customers call us to request help setting up their surcharges in their POS. If customers do need help, they should call as early as possible so that we can set-up their surcharges in advance, to automatically run on the assigned days.” 

4. Stock-up on Printer Paper Rolls & Ribbons
Jonathan Hurst, Triniteq’s Sales Manager, brought up the importance of stocking up on consumables before the rush.

“Although common sense, it’s amazing how many stories we’ve heard about our customers running out of receipt or kitchen printer paper rolls mid-service and having to fanatically seek out paper rolls and printer ribbons from other venues or stores to tide them over. The best thing to do is to stock up early to get the best deals from our POS shop” 

5. Get Set-up Early
Shaun Munro, Triniteq’s CEO, reiterated that the most important thing to remember is to get everything set-up early to avoid any issues mid-rush.

“Triniteq support is always available but during public holidays, only mission-critical issues will be prioritised. For help with general requests such as setting-up surcharges and menu programming, customers should contact us as early as possible to avoid any issues during their busy holiday period.”

For more information on after-hours charges and fees, please refer to our Terms of Use.

We want the holiday period to be a huge success for your hospitality business.  By getting everything set-up early, stocking-up on printer paper rolls and ribbons, and using your POS holiday messaging effectively, we hope this leads to a profitable Christmas and a prosperous new year for your business!

If you need to contact Triniteq support for help with any of the points above, call 1300 784 276 or drop the Support Team an email.